Privacy Policy

1. Introduction

TopGoldSolutions ("TGS", "we", "our", or "us") welcomes you (the "user(s)", or "you") to our website at (www.topgoldsolutions.com or topgoldsolutions.com or www.topgoldsolutions.com.br or topgoldsolutions.com.br) (the "Site") and our mobile application(s) ("App(s)") (collectively with the Site, Apps, the "Properties", as further detailed below).

Each of our users must agree to and use our Site Properties in accordance with the terms and conditions outlined in our Terms of Use, Privacy Policy, and Cookie Policy.

2. Eligibility and Children's Privacy

By using our Platforms, you confirm that you have the legal capacity to enter into this agreement, meaning that you are either over the age of 18 and legally able to form contracts, or that an adult with authority to act on your behalf has agreed to these terms and to be responsible for ensuring your compliance with them in your use of the service and any results you obtain from it. We reserve the right to terminate your access if we become aware that you do not meet these requirements. If you don't want to be bound by these terms, do not use the service or its results.

3. Acceptance of Terms of Use, Privacy Policy and Cookie Policy

Your use of our Platforms is conditional upon your acceptance of this agreement. If you disagree with any part of these terms, please refrain from using our Platforms. By continuing to use our Platforms, you acknowledge that you have read, understood, and you agree to be bound by our Terms of Use, Privacy Policy and Cookie Policy.

4. Modification of Terms of Use, Privacy Policy and Cookie Policy

We reserve the right to modify these terms (Terms of Use, Privacy Policy and Cookie Policy) at our sole discretion by posting changes on our site. Any updates will be effective from the "Effective" date noted at the top of each term (Terms of Use, Privacy Policy and Cookie Policy). It is your responsibility to review these terms periodically. Continued use of our Platforms after any modifications indicates your acceptance of the updated terms.

5. Privacy Commitment and Data Usage Policy

TopGoldSolutions (TGS) takes your privacy seriously. This Privacy Policy explains the personal data that TGS collects when you use our services, the purposes for which it is used, and your rights regarding its use. By using TGS services, you agree to the terms outlined in this policy.

6. TGS is the Data Controller

TGS is responsible for the collection and processing of your personal data as outlined in this Privacy Policy.

For any privacy-related inquiries, you can reach us at:

• Email: [email protected]

7. Personal Data We May Collect from Users

TGS may collect the following personal data from users:

7.1 Basic Information:

7.1.1 For Communication and Log In

• Full Name, Nickname (communication)
• Email (log in, communication, promotional emails, and sending occasional bonuses or gifts)
• Phone Number (for emergency contact)

7.1.2 For Tax Declaration Purposes:

• Address
• Unique Identifiers for individuals or companies (e.g., Tax ID, Company Registration Number, Social Security Number, Driver's License, Passport Number)

7.2 Additional Information:

• Date of Birth (used for birthday offers)
• Educational Information (such as school and university and courses) (used for statistics)

7.3 Payment Information

Stripe is used to process payments. TGS does not store your banking data. However, all user basic information mentioned above may be collected by both parties and shared between Stripe and our TGS system, in both ways, to facilitate transactions.

7.4 DMCA (Digital Millennium Copyright Act) Takedown Request

If you submit a DMCA takedown request, we collect your contact details (such as name, address, phone number, and email) to stay in touch throughout the process and ensure your claim is properly handled. This information is used to process the request and maintain a record of your complaint. If we receive a valid counter-notice, your complaint, including your contact information, may be shared with the uploader.

We will not collect or use your personal data for unrelated purposes without prior notice.

7.5 Anonymization

Additionally, we may anonymize the collected data by removing personally identifiable information, creating aggregated datasets. These anonymized data may be used for business purposes, such as improving our services, and can be shared with third parties, ensuring that no individual user can be identified.

8. How We Use Your Personal Data

TGS uses your personal data to:

• Provide and maintain our services.
• Communicate with users, including sending promotions or updates.
• Customize user experiences based on their preferences.
• Ensure legal compliance and protect user and TGS rights.
• Protect us against malicious users and prevent fraudulent activities.

For financial transactions, Stripe handles the secure processing of your data.

To see a detailed explanation of how your personal data is used, please review the previous section.

9. Cookies and Tracking Technologies

TGS uses cookies and similar technologies to improve user experience, track usage, and deliver targeted advertising. You can manage your cookie preferences directly through your browser settings, and you can learn more about cookies and our Cookie Policy on our Cookie Policy page.

10. Sharing of Personal Data

TGS does not sell your personal data to third parties. However, we may share your data with the following categories of third parties for the purposes outlined below:

• Service Providers: We share your data with companies like Stripe to ensure secure processing of transactions and to help us deliver our services faster and efficiently.
• Government Authorities: When required by law or when necessary to comply with legal processes.
• Marketing and Analytics Partners: We use services such as Google Analytics, Google Tag Manager, Google Ads, Facebook Pixel, Facebook Ads, Microsoft Advertising to analyze user behavior and improve our marketing strategies. These services help us understand how you interact with our platform and allow us to deliver targeted advertisements.
• Authentication Providers: We may enable Google, Microsoft and Facebook Login (or other similar) to simplify the sign-in process. When you log in using these services, some of your personal data may be shared with or accessed by these third-party providers and can be exchanged between them and our platform.
• Email Service Providers: We use Google Email for communication with users, including transactional emails and occasional marketing messages.
• If you have previously provided us with access to your direct contact on Telegram, WhatsApp, Instagram, Facebook, Twitter, LinkedIn, Pinterest, Twitter, YouTube or other similar, we may use these platforms to contact you in cases of emergencies or when other communication methods are unavailable. Additionally, we may use these platforms to communicate with you if you initiate contact with us through these channels. Over time, we may choose to open or close these communication options at our sole discretion. Whenever possible, significant changes will be communicated and reflected on our website, specifically in the footer and in the contact page.
  Please note that any use of such platforms means that these companies will also have access to any information shared through their services.

We strongly encourage you to review the privacy policies and terms of service of all third-party platforms and service providers that we use, as they have their own privacy practices which are beyond our control. Our company is not responsible for any issues that may arise from the use of these third-party services.

11. Account and Data Security

We use industry-standard practices to secure your data, including encryption and regular security audits. Despite these efforts, no system is completely secure, and we advise users to safeguard their accounts using strong and complex passwords (over 20 characters, including uppercase and lowercase letters, numbers, and special characters).

12. Marketing Communications

Upon creating an account or subscribing to a Service, you will receive marketing messages related to TGS's offerings, along with transactional and account-related emails, as allowed by applicable laws. We collect your email address and other voluntary information to personalize these communications. Every marketing email from TGS includes an "unsubscribe" link, allowing you to opt-out at any time. You can also stop receiving marketing messages by adjusting your account settings or reaching out to us (refer to the Contact Us section). However, please note that transactional and account-related emails will still be sent to you.

13. Data Retention

Your personal data is retained as long as necessary to provide our services or comply with legal obligations. You may request the deletion of your data at any time by contacting us. However, to prevent fraud and abuse, your data may be stored for up to one year beyond the deletion request date before being fully erased.

14. Changes to this Privacy Policy

We reserve the right to modify these Terms at any time, with or without prior notice. Users are solely responsible for regularly monitoring this page for updates and changes. While we may, at our sole discretion, attempt to notify users of significant changes by email, failure to provide such notification shall not constitute a breach of these Terms or affect the validity of any modifications. Continued use of the Site following any modifications, whether or not you have reviewed them, constitutes your unconditional acceptance of the modified Terms.

15. Contact us

If you have any questions about these terms (Terms of Use, Privacy Policy and Cookie Policy), please contact us at:

[email protected]

By using our Site and services, you acknowledge that you have read, understood, and agree to be bound by our Terms of Use, Privacy Policy, and Cookie Policy.

This policy reflects TGS's commitment to transparency and safeguarding your personal data.